Telecaller

Tokiverse is hiring a part-time telecaller to call customers, confirm orders, and answer questions. This is a 100% work-from-home job with no office visits. Training and all communication happen online. Timing: 4 hours a day, 1 PM to 5 PM, Monday to Saturday Responsibilities: Call customers to confirm orders, delivery address and payment Answer customer questions about products, delivery time, returns and exchanges Call back customers who don’t answer the first time Call customers whose delivery failed and help reschedule it Reply to customer questions on WhatsApp Calmly handle unhappy or confused customers and escalate issues when needed Update order status in Google Sheets/Excel after each call Requirements: Fluent Hindi and good spoken English Soft-spoken, polite and patient on calls Smartphone, stable internet and a quiet place to take calls Knowledge of Google Sheets and Excel Freshers with good communication skills are welcome; telecalling or BPO experience is a plus Salary: Rs. 6,000 to Rs. 8,000 per month (fixed), based on experience and interview performance Selection: Short team interview with a mock customer call