Operations Associate – D2C Fulfilment & Warehouse

Operations Associate – D2C Fulfilment & Warehouse

Daruwalla Consultancy Services is hiring on behalf of a fast-growing beauty and personal care brand that sells across India, the US and the UK through its own D2C websites, retail partners, marketplaces and quick commerce.

ROLE AT A GLANCE

Location

Lower Parel, Mumbai, with regular warehouse visits

Type

Full-time

Reports to

Global Warehouse Operations Manager

Experience

Minimum 3–4 years

Working days

Monday to Friday; Saturdays based on business requirements

Salary

₹10 – 12 LPA plus performance-based incentives

THE ROLE

You will make sure every order placed on the brand's website reaches the customer on time and in perfect condition, and that stock records are always accurate. You will be the daily link between the customer experience team, the warehouse partner and the courier partners. You will also own the WMS, from fixing day-to-day issues to building new integrations. This is a hands-on role for someone who loves detail and systems and wants to grow into a broader operations career.

KEY RESPONSIBILITIES

D2C order fulfilment and tracking

Monitor daily website orders and make sure every order is picked, packed and dispatched within SLA

Track shipments with courier partners and chase delayed, stuck or failed deliveries until they close

Handle escalations from the customer experience team: wrong items, damages, missing items and address changes

Manage returns and RTOs

follow up on undelivered orders, track returns back to the warehouse and update their status in the system

Coordinate special dispatches such as gifting, influencer orders, replacements and sale-period surges

Warehouse coordination

Act as the daily point of contact with the warehouse partner for D2C operations

Share daily dispatch plans and flag priority orders before peak sales and campaigns

Track warehouse SLAs (dispatch time, order accuracy, returns processing) and escalate misses with evidence

Check that packaging, inserts and kitting follow brand standards

Inventory management

Record inbound stock (GRN) against purchase orders and flag shortages, excess units and damages

Run weekly cycle counts and reconcile WMS stock with physical stock and sales channel inventory

Track batch numbers, expiry dates and FEFO compliance, and flag near-expiry stock early

Share daily and weekly stock reports and flag SKUs at risk of stocking out

WMS management and integrations

Own the WMS day to day

user access, SKU and location masters, configuration and workflows

Troubleshoot inventory sync errors, failed order pushes, stuck shipments, and label or invoice errors. Fix them, or escalate to the WMS vendor and track to closure

Develop and maintain integrations between the WMS and the website, courier aggregators, marketplaces and ERP (SAP), working with tech partners on APIs and data mapping

Test and roll out new WMS features and process changes, document SOPs and train the team

Keep data clean and reconcile stock between the WMS, ERP and sales channels

Use AI tools and scripts to automate routine reports, tracking and reconciliation

HOW SUCCESS IS MEASURED

Orders dispatched within SLA

On-time delivery rate and average delivery time

RTO rate and time to process returns back into stock

Order accuracy and inventory accuracy from cycle counts

Customer escalations resolved within the agreed timeline

WHAT WE'RE LOOKING FOR

3–4+ years in e-commerce order fulfilment, warehouse operations, inventory management or WMS administration, ideally at a D2C, beauty or FMCG brand

Strong hands-on experience with a WMS or OMS such as EasyEcom, Unicommerce or similar, including configuration, troubleshooting and integrations with Shopify, couriers and marketplaces

SAP experience (Business One or S/4HANA) is a strong plus

Comfortable with Excel / Google Sheets, including VLOOKUP / XLOOKUP and pivots. Familiarity with AI tools is a plus

Working knowledge of courier and shipping aggregator platforms, and of the RTO and returns process

Detail-oriented, organised and quick to follow up; you close loops without being chased

Clear communicator in English and Hindi, comfortable working with warehouse and courier teams

Bachelor's degree in any discipline; Supply Chain or Operations preferred

WHY JOIN

Learn end-to-end operations at a brand growing across India, the US and the UK

Work closely with the Global Warehouse Operations Manager, with a clear path to grow into larger operations roles

Competitive salary and performance-based incentives

Apply on Indeed with your updated resume once you have completed the screening questions.

Pay

₹1,000,000.00 - ₹1,200,000.00 per year

Application Question(s)

How many years of experience do you have in e-commerce order fulfilment or warehouse operations?

Have you worked hands-on with a WMS or OMS such as EasyEcom or Unicommerce?

Have you worked on SAP (Business One or S/4HANA)?

Are you comfortable working from Lower Parel, Mumbai, with regular warehouse visits?

What is your current CTC (in LPA)?

What is your expected CTC (in LPA)?

What is your notice period?

Work Location

In person