Travel Agent / Consultant

Job KRA – Flight Ticketing, Hotels, Holiday Packages & Visa Sales Expert Department: Travel Sales & Operations Company: BudgetTicket.in (TrackBudget Tours and Travels Pvt. Ltd.) Key Result Areas (KRAs): Flight Ticketing & Sales: Handle domestic and international flight bookings, fare quotations, ticket issuance, reissuance, cancellations and refunds through GDS and airline portals. Hotel Reservations: Manage domestic and international hotel bookings, negotiate competitive rates, and ensure booking confirmations. Holiday Package Sales: Design, quote and sell customized domestic and international holiday packages, including flights, hotels, transfers and sightseeing. Visa Sales & Assistance: Handle visa enquiries, documentation, application coordination and customer follow-ups for various countries. Lead Conversion: Manage B2B and B2C enquiries through calls, WhatsApp and emails, ensuring timely follow-ups and maximum conversions. Revenue & Profitability: Achieve monthly sales targets, maximize profit margins and upsell additional travel services. Customer Relationship Management: Deliver excellent pre-sales and post-sales support, resolve customer issues and generate repeat business. Reporting & Coordination: Maintain daily enquiry, booking, conversion, revenue and pending-payment reports. Key Performance Indicators (KPIs): Monthly sales revenue and gross profit targets Lead-to-booking conversion rate Customer response time and follow-up efficiency Repeat bookings and customer satisfaction Booking accuracy and payment collection Preferred Experience: 2–5 years in travel sales, ticketing, hotels, holiday packages or visa services. Ideal Candidate: Sales-driven, target-oriented, strong destination and product knowledge, excellent customer handling skills, and proficiency in GDS/travel booking portals.