Customer Support Specialist

CelerisPay · Delhi

वेतन₹30,000–50,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted21 Oct4 दिन पहले, SimplyHired से

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जो skills माँगे हैं36 लिखे हैं

JiraTechnical troubleshootingCustomer records maintenanceCustomer communicationStakeholder collaborationBasic service issue troubleshootingSupport ticket trackingClient detail updatesEnterprise SoftwareWriting skillsClient enquiry handlingTicketing softwareEscalation managementInternal team coordination for query resolutionCross-departmental liaisonClient data maintenance in CRMTechnical supportRecords managementCustomer request processingClient servicesCustomer support ticket managementHelp desk systemsAPIsProblem identificationMultidisciplinary collaborationCRM system proficiencyClient communication skillsCross-functional collaborationEscalation handlingInternal team coordination for issue resolutionCommunication skillsTeam coordinationCross-functional communicationIssue reportingSystem issue identificationCustomer data entry

इस job के बारे में

Candidates with Technical Background preferred.

If you have strong communication skills, a problem-solving mindset, and an interest in technology and digital payments, we’d love to connect with you!

KEY RESPONSIBILITIES

Handle customer and merchant queries related to payment transactions, accounts, and technical issues.

Provide timely, accurate, and professional responses to customer concerns.

Assist merchants with transaction-related queries and technical integrations.

Manage support tickets and maintain accurate customer records using CRM systems.

Troubleshoot issues and coordinate with technical teams for effective resolution.

Identify recurring issues, escalate critical incidents, and contribute to improving customer support processes.

REQUIREMENTS

1–3 years of experience in Customer Support, Technical Support, or Merchant Support.

Excellent verbal and written communication skills.

Strong problem-solving and technical troubleshooting abilities.

Familiarity with CRM systems, ticketing tools, and data management.

Basic understanding of APIs, technical integrations, and payment transactions.

Experience with Jira and ActiveCollab will be preferred.

WHY JOIN US?

Gain hands-on exposure to the FinTech and payments industry.

Work closely with technical and cross-functional teams.

Enhance your technical support, troubleshooting, and customer relationship management skills.

Be part of a collaborative environment where your work contributes to a better customer experience.

INTERESTED IN THIS OPPORTUNITY?

Apply now or Share your resume at prithvi@celerispay.com

Know someone who would be a great fit? Tag them in the comments or share this opportunity with your network!

Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person

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