Front Office Executive

Job Description – Patient Coordinator / Front Desk Executive

Experience

0–2 Years

Employment Type

Full-time

About the Role

We are looking for a friendly, organized, and patient-focused Patient Coordinator / Front Desk Executive to manage front desk operations and assist patients and visitors. The candidate will be responsible for appointment scheduling, patient registration, record management, and billing support while ensuring a smooth and professional patient experience.

Key Responsibilities

Patient Coordination

Welcome patients and visitors, address their queries, and guide them to the appropriate departments.

Appointment Scheduling

Schedule, confirm, and manage patient appointments efficiently.

Front Desk Management

Handle incoming enquiries and maintain smooth daily reception operations.

Patient Registration

Maintain accurate patient registration details and visit records.

Billing Support

Assist with billing enquiries and coordinate with the billing department when required.

Record Keeping

Update patient-visit trackers, appointment logs, and other non-clinical records.

Reporting

Prepare daily footfall reports and maintain basic operational data using MS Excel.

Data Confidentiality

Ensure patient information is handled securely and confidentially.

Team Coordination

Coordinate with relevant departments to ensure a smooth patient experience.

Key Skills Required

Good communication and interpersonal skills

Patient coordination and customer service

Front desk and reception management

Appointment scheduling and time management

Basic MS Excel and computer knowledge

Data entry and record keeping

Billing support and enquiry handling

Attention to detail and organizational skills

Ability to maintain data confidentiality

Professional attitude and teamwork

Ideal Candidate

We are looking for a polite, responsible, and well-organized individual with good communication skills and a patient-friendly approach. Candidates with 0–2 years of experience are welcome to apply. Freshers with basic computer knowledge and a willingness to learn are encouraged to apply.

Note

Prior medical experience is not mandatory for this role.

Pay

₹200,000.00 - ₹300,000.00 per year

Work Location

In person