Manager - KYC (Fraud & Dispute)

NSK Logistics · Kochi

Senior

वेतन₹8L–12Lसाल, जैसा लिखा है

कहाँKochiKerala

प्रकारFull time

Posted21 Oct5 दिन पहले, SimplyHired से

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Night shift

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जो skills माँगे हैं36 लिखे हैं

Quality indicator monitoringService level reviewsKYC rulesStaff supervisionTeam member evaluationPerformance coachingTeam leadershipOperations coordinationCoachingEscalation managementQuality managementPerformance evaluation feedbackAssistant manager experienceCompliance managementAchieving service-level targetsSLA adherenceBachelor's degreeStakeholder coordinationContinuous improvementClient servicesQuality improvementService level managementEmployee performance appraisalsClient communication managementFraud prevention and detectionOperational excellence initiativesOperational metrics analysisEscalation handlingProcess managementClient liaisonSLA monitoringPerformance measurementTeam coordinationComplianceKPI analysisService level agreement management

इस job के बारे में

Manager - KYC (Fraud & Dispute)

Location: Infopark,Kochi, Kerala
Experience: Minimum 8+ years in KYC, Fraud & Dispute Process (BPO Domain Mandatory)
Managerial Experience: Minimum 3+ years as Assistant Manager / Manager in the BPO KYC domain (Mandatory)
Qualification: Bachelor's Degree Mandatory
Shift: 6:30 PM – 3:30 AM, Monday- Friday
Salary: Up to ₹12 LPA(Based on previous experience and package)

Candidates with general KYC experience outside the BPO domain are not eligible.

Requirements

Minimum 8+ years of experience in KYC, Fraud & Dispute processes within the BPO industry.

Minimum 3+ years of experience as an Assistant Manager / Manager handling teams in the BPO KYC domain.

Strong knowledge of KYC verification, fraud detection, dispute resolution, and process compliance.

Proven experience in team management, performance monitoring, and client coordination.

Strong understanding of SLA, KPI, productivity, quality, shrinkage, and attrition management.

Responsibilities

Manage end-to-end KYC, Fraud & Dispute operations and ensure process efficiency.

Lead and monitor team performance, productivity, quality, and SLA/KPI achievement.

Handle complex fraud and dispute escalations and ensure timely resolution.

Monitor attrition, shrinkage, attendance, and workforce productivity.

Conduct performance reviews, coaching sessions, and process improvement initiatives.

Coordinate with clients and senior management on operational performance and escalations.

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Benefits

Commuter assistance

Health insurance

Provident Fund

Ability to commute/relocate

Infopark-Kochi, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Do you have a minimum of 8 years of experience in KYC, Fraud & Dispute processes within the BPO industry, including at least 3 years as an Assistant Manager / Manager handling BPO KYC operations?

Experience

KYC Fraud and Dispute: 8 years (Required)
Assistant manager/Manager: 3 years (Required)

License/Certification

Graduation (Required)

Shift availability

Night Shift (Required)

Work Location: In person

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