Customer Service Executive
- Pay
- ₹20,000.00 - ₹35,000.00 per month
Job description
- Pay
- ₹20,000.00 - ₹35,000.00 per month
Job description
- Job Title
- Customer Service Executive – US Voice Process
- Location
- DN Nagar, Andheri (West), Mumbai (Work from Office)
- Job Type
- Full-time, Permanent
- Shift
- US Night Shift (9:00 PM – 6:00 AM)
- Pay
- ₹20,000 – ₹35,000 per month (₹2.4 LPA – ₹4.2 LPA) + Uncapped Incentives
About the Role
We are urgently hiring dedicated and clear-english speaking Candidates for our distinct, high-growth international (US) voice process.
Operating out of our modern facility in DN Nagar, Andheri (West), you will be the voice of our company for US clients—delivering excellent customer service and/or driving sales.
Positions Available
Customer Service Representative (US Voice)
- Focus
- Customer Satisfaction, Query Resolution & Retention
Responsibilities
Handle inbound customer calls regarding billing inquiries, account updates, service support, and resolution of complaints.
Deliver empathetic, active-listening support while maintaining international quality standards.
De-escalate customer concerns calmly and negotiate solutions within company policy.
Accurately log customer interactions and account statuses and MS Excel.
Sales Representative (US Voice)
- Focus
- Revenue Generation, Pitching & Closing Deals
Responsibilities
Engage with US customers to pitch product offerings, closing value-added packages.
Confidently address objections, establish value propositions, and close sales calls effectively.
Securely handle online payment authorizations and execute billing transactions.
Consistently hit daily, weekly, and monthly sales and conversion targets to earn high incentives.
Candidate Requirements
- Experience
- 6 months to 3 years of experience in an International US Voice Process (BPO experience mandatory).
- Location
- Must currently reside in Mumbai Suburbs (manage daily commute to DN Nagar).
- Communication
- Exceptional spoken and written English skills with a clean, neutral accent and high confidence.
- Technical Skills
- Basic computer proficiency, including working knowledge of MS Excel, MS Word, and Outlook Email.
- Shift Availability
- Absolute readiness to work fixed US Night Shift (9:00PM to 6:00AM)
- Qualifications
- Open to Higher Secondary (12th Pass) and Graduates in any stream.
(Please Note: Freshers candidates with only domestic voice process experience will not be shortlisted.)
What We Offer
- Competitive Pay
- ₹20,000 – ₹35,000 per month fixed net salary (commensurate with skill set and interview evaluation).
- Uncapped Incentives
- Highly lucrative monthly incentive programs for both support and sales profiles.
- Fast-Tracked Hiring
- 1-day interview process with immediate spot offers for suitable candidates.
- Growth & Safety
- Safe, professional work atmosphere designed for women professionals.
- Apply
- Drop your updated CV via WhatsApp - +91 9819088902
- Work Location
- In person
- Work Location
- In person
- Pay
- ₹20,000.00 - ₹35,000.00 per month
- Work Location
- In person
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