Jr Technical Support Executive.

Dusane Infotech India Pvt.Ltd · Mumbai

वेतन₹15,000–21,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted21 Oct5 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं28 लिखे हैं

Report preparationTechnical troubleshootingCustomer complaint handlingEmail communicationTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationWriting skillsClient enquiry handlingInbound voiceEscalation managementEnglishResearchHandling dissatisfied clientsBachelor's degreeClient servicesProblem identificationTechnical skills instructionClient communication skillsTechnical support via emailEscalation handlingInternal communicationComplaint resolution call handlingCommunication skillsClient liaisonClient interaction via phone callsSystem issue identification

इस job के बारे में

Opening for Jr Technical Support Executive. !!!

Company Name: - Dusane Infotech India Pvt. Ltd
Company Website: - https://www.dusaneinfotech.com/
Position: - Jr Technical Support Executive

Job type – Full time

Job Location - Thane (West)

Working days - 5 Days working

Experience: 0- 1 year of experience

Education: Any Bachelor Degree, With Basic Network Knowledge AND good English Speaking Knowledge, If Call center knowledge is there then Good.

Additional Skills: -

Good written and verbal communication skills.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Basic understanding of some of the following technologies Networking

Non-negotiable skills: -

Graduate degree, Good Communication Skills & Good English Speaking Knowledge

Responsibilities: -

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Resolve customer’s issues via the telephone, email

Reproducing issues in-house and responding back in a timely manner.

Escalate issues in a timely manner according to Standard Operating Procedures.

Focus on an area of technical specialization and attend technical trainings,

Give the training to Jr. Engineers

Job Role: -

Inbound and outbound calling good practices & solutions
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Prepare accurate and timely reports
Resolving escalated customer complaints without the need for team lead intervention
Ready to work in 24/7 working format
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.

If you are interested Share your updated resume on given mail id - jidnyasap@diipl.com

Thanks and Regards

Jidnyasa pate

Dusane Infotech (I) Pvt. Ltd

Job Type: Full-time
Pay: ₹15,000.00 - ₹21,000.00 per month

Application Question(s)

Are you Able to Work in Rotational shift?

Do you have basic knowledge of Network and Hardware ?

Are you interested for Voice Process job role ?

Where Do you Stay ?

Education

Bachelor's (Preferred)

Work Location: In person

Mumbai में ऐसी jobs33 liveसब देखो →

Technical Support ExecutiveSheenAI · MumbaiSimplyHired से Customer Success Engineer - Technical SupportIonQ · MumbaiAdzuna से Technical Support EngineerAccops Systems · MumbaiNaukri से Jr. Technical Support ExecutiveSensys Technology Ltd · MumbaiSimplyHired से Technical support and Sales ExecutiveTembo Global Industries · MumbaiSimplyHired से Sr.Technical Support AnalystIndus systems · MumbaiNaukri से

काम पाने के लिए कभी पैसे मत दो। Fee माँगे तो scam है। दस निशान →