National Tele Caller Supervisor and Admission Manager
National Admissions & Tele-caller Operations Coordinator
- Company
- DES-TECH ACADEMY – Centre for Advanced Professional Studies
- Location
- Kochi, Kerala
- Job Type
- Full-time
- Work Arrangement
- On-site
- Salary
- ₹ 20000-30000, based on experience and suitability
About the Role
DES-TECH ACADEMY is looking for a multilingual National Admissions & Telecaller Operations Coordinator to manage its nationwide telecaller network, drive course admissions, coordinate academic schedules and maintain effective communication with students and faculty.
The selected candidate will help build and manage a team of telecallers across India, guide their daily activities, monitor admission performance and ensure that students receive timely information about courses, classes and schedules.
This position is suitable for a proactive professional with strong communication, team coordination, admissions management and organisational skills.
Key Responsibilities
National Telecaller Recruitment and Coordination
Recruit telecallers from different states across India.
Identify suitable candidates, conduct initial discussions and coordinate their onboarding.
Explain course details, calling procedures, lead management and incentive policies.
Provide regular guidance, motivation and performance feedback to telecallers.
Maintain an updated record of active telecallers, their locations and performance.
Admissions and Conversion Management
Coordinate the complete enquiry-to-admission process.
Monitor calls, follow-ups, counselling appointments and admission progress.
Help telecallers resolve course-related questions and common objections.
Follow up on promising enquiries and coordinate with the relevant team to facilitate admissions.
Verify admission records and maintain accurate reports of qualifying admissions.
Monitor individual and team targets and identify areas for improvement.
Academic and Faculty Coordination
Coordinate with faculties to prepare and update class schedules.
Schedule classes, practical sessions, demonstrations and other academic activities.
Communicate class timings, changes and important announcements to students.
Coordinate with faculties to address scheduling conflicts and student concerns.
Maintain class calendars, attendance-related coordination and batch records.
Student Communication and Support
Act as a coordination point for students regarding course schedules and academic information.
Send timely reminders about classes, demonstrations, assessments and other activities.
Coordinate with faculties and the administration to resolve student queries.
Ensure that students receive accurate and consistent information.
Reporting and Performance Monitoring
Maintain telecaller, enquiry, follow-up, admission and incentive records.
Prepare daily, weekly and monthly performance reports.
Monitor database quality, call activity, lead conversion and admission trends.
Track incentive claims according to the Academy's approved written policy.
Recommend improvements in recruitment, calling methods and admission conversion.
Essential Requirements
Fluency in Malayalam, English, Tamil and Hindi is mandatory.
Strong verbal communication and interpersonal skills.
Good organisational, follow-up and coordination abilities.
Confidence in communicating with people from different states and backgrounds.
Ability to coordinate a geographically distributed team.
Working knowledge of MS Excel, Google Sheets, email, WhatsApp and online meeting tools.
Ability to maintain accurate records and prepare performance reports.
A responsible, target-oriented and solution-focused approach.
Preferred Qualifications and Experience
Graduate in any discipline.
Experience in admissions, education counselling, telecalling, customer relations, team coordination or academic administration is preferred.
Experience in supervising telecallers or managing an admissions team will be an advantage.
Experience with CRM systems, lead tracking and performance reporting is desirable.
What the Role Offers
An opportunity to coordinate a nationwide telecaller network.
Exposure to admissions management, recruitment, student relations and academic operations.
An opportunity to contribute directly to the growth of DES-TECH ACADEMY.
Salary and any applicable performance-linked benefits as specified in the employment offer.
How to Apply
Interested candidates may apply through Indeed with an updated résumé highlighting their language proficiency, relevant experience, coordination skills and expected salary.
DES-TECH ACADEMY
Centre for Advanced Professional Studies
Kochi, Kerala
- Pay
- ₹20,000.00 - ₹30,000.00 per month
Benefits
Cell phone reimbursement
- Work Location
- In person
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