Floor Manager

Required Qualifications & Skills

Education

Graduate / MBA / Bachelor’s or Master’s degree in Hospital Administration (BHA / MHA), Healthcare Management

Experience

Typically 4 to 6 years of experience in hospital operations, patient-relations, or floor supervision in a multi-specialty or NABH-accredited hospital.

Core Competencies

Strong leadership, conflict resolution, and crisis management skills.

Exceptional interpersonal and empathetic communication skills.

Proficiency in Hospital Information Systems (HIS) and basic MS Office/Excel.

Ability to work under high-pressure, fast-paced clinical environments.

Key Responsibilities

Patient Care & Navigation

Act as the single point of contact for admitted patients and their attendants from admission to discharge.

Conduct daily floor rounds to check on patient comfort, doctor availability, and prompt nursing responses.

Coordinate planned and emergency admissions, bed allotments, and real-time patient flow.

Discharge & Billing Coordination

Track morning discharge statuses and manage the discharge counseling process

Coordinate with billing, pharmacy, and medical records to ensure timely discharge clearance.

Staff & Resource Supervision

Monitor floor staff attendance, grooming, discipline, and shift adherence.

Supervise support services including housekeeping, security, F&B (Food and Beverage), and call-bell response times.

Conduct shift briefings and manage staff escalations or duty replacements during absences.

Quality, Audits & Compliance

Enforce hospital policies, safety guidelines, and statutory healthcare standards (such as NABH compliance).

Perform daily open-file audits, facility equipment checks, and biomedical waste segregation monitoring.

Collect written and digital patient feedback (e.g., via app-based feedback systems) and execute root cause analysis (RCA) for control

Reporting

Submit daily operational reports to the Medical Superintendent, Nursing Head, or Hospital Administration regarding admissions, discharges, transfers, and facility faults.

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person