Program Intern - Operations & Learner Engagement

Program Intern - Operations & Learner Engagement

Company

BuildAmbit (RSP India Group)

Location

Sector 62, Noida

Work Mode

On-site | Work from Office

Duration

6 Months

Stipend

₹15,000 per month

Working Days

6 days a week

Experience

Freshers / 0–1 year

Job Type

Internship

About BuildAmbit

BuildAmbit is a professional upskilling platform focused on the Architecture, Engineering, and Construction (AEC) industry. We help learners build industry-relevant skills through structured learning programs, expert mentorship, and career development opportunities.

About the Role

We are looking for a proactive, organised, and people-oriented Program Operations & Learner Engagement Intern to help deliver a smooth and engaging learning experience for our learners.

This is a hands-on, operations-focused role that involves frequent outbound calls, learner communication, follow-ups, coordination, and data tracking. You will help ensure learners stay informed, engaged, and on track throughout their learning journey.

Important: This is a non-technical role. No coding, programming, or engineering background is required. We are looking for someone with strong communication skills, a sense of ownership, and the discipline to follow through on tasks.

Key Responsibilities

Make regular outbound calls to learners regarding onboarding, attendance, engagement, feedback, and pending actions.

Follow up with learners over phone calls, WhatsApp, and email to ensure timely responses and completion of tasks.

Support learner onboarding and guide learners through program-related processes.

Track learner attendance, participation, engagement, and pending activities using Google Sheets or Excel.

Identify inactive or unresponsive learners, understand their concerns, and take timely follow-up action.

Coordinate with mentors and internal teams to address learner queries and resolve operational issues.

Share session reminders, announcements, updates, and important deadlines with learners.

Maintain accurate learner records, trackers, and daily/weekly reports.

Escalate unresolved issues to the appropriate team members and follow through until closure.

Support day-to-day program administration to ensure smooth program delivery.

Who Should Apply?

We are looking for candidates who

Have completed or are pursuing a degree in BBA, B.Com, BA, Psychology, Communications, Education, or any relevant discipline.

Are comfortable making frequent outbound calls and speaking confidently with different people.

Have strong verbal and written communication skills.

Are proactive with follow-ups and do not wait for constant reminders to complete tasks.

Can maintain organised records and work with Google Sheets or basic Excel.

Are detail-oriented, dependable, and consistent with routine operational work.

Can handle multiple tasks, prioritise pending actions, and take ownership of responsibilities.

Are willing to work on-site in Sector 62, Noida, six days a week.

Freshers are welcome. Prior experience in customer success, student coordination, program administration, front-desk operations, or customer support is an advantage.

This Role Is a Good Fit If You

Enjoy communicating with people and helping them resolve concerns.

Are comfortable calling people rather than relying only on messages.

Can manage repeated follow-ups without losing patience.

Like keeping things organised and ensuring tasks are completed on time.

Want to build a career in Program Operations, Learner Success, Customer Success, or Operations Management.

What You Will Gain

Hands-on experience managing learner journeys and program operations.

Exposure to customer success, stakeholder coordination, reporting, and operational processes.

Opportunities to develop communication, problem-solving, and execution skills.

Practical experience working with cross-functional teams in a growing education business.

Interested candidates can apply with their updated CV/resume.

How to Apply

For any queries, reach out to us at sneha.vij@buildambit.com or call us at 8755470322.

Job Types

Full-time, Permanent

Pay

₹15,000.00 per month

Benefits

Flexible schedule

Internet reimbursement

Application Question(s)

Please confirm your availability for the 6-month internship with a PPO based on performance.

Are you comfortable commuting to this job's location?

Please confirm if you are comfortable with a 15000 per month stipend for this internship.

We must fill this position urgently. Can you start immediately?

Work Location

In person