Store Manager

Company

AZA Fashions

Location

Mumbai, Maharashtra

Department

Retail Operations

Designation

Store Manager

About AZA Fashions

AZA Fashions is a leading destination for luxury Indian designer wear, bringing together an exclusive selection of celebrated designers and emerging talent. With a strong presence in the luxury fashion retail space, AZA offers an exceptional shopping experience through its curated collections, personalized service, and commitment to quality.

Role Overview

We are looking for an experienced and customer-centric Store Manager to oversee the day-to-day operations of our luxury fashion retail store in Mumbai. The ideal candidate will have a strong background in premium or luxury retail, excellent leadership skills, and a proven track record of driving sales, managing high-value clientele, and delivering an exceptional customer experience.

Key Responsibilities

Sales & Business Performance

Drive store sales, revenue growth, and profitability by achieving monthly and annual targets.

Monitor key performance indicators (KPIs), including conversion rate, average transaction value (ATV), units per transaction (UPT), and sales per square foot.

Develop and implement strategies to improve sales performance and customer conversion.

Identify business opportunities, monitor sales trends, and provide regular performance reports to management.

Customer Experience & Clienteling

Ensure a premium, personalized shopping experience for HNI and UHNI clientele.

Build and maintain strong relationships with high-value customers through personalized follow-ups and clienteling initiatives.

Handle customer escalations professionally and ensure timely resolution.

Drive customer retention, repeat purchases, and brand loyalty.

Team Management & Development

Lead, motivate, and manage a team of Fashion Consultants and retail associates.

Set individual sales targets, monitor performance, and conduct regular feedback sessions.

Coach the team on product knowledge, styling, selling techniques, and customer engagement.

Manage staff scheduling, attendance, grooming, and overall discipline.

Store Operations & Visual Merchandising

Oversee daily store operations, ensuring adherence to company policies and standard operating procedures.

Maintain high standards of store presentation, visual merchandising, and product displays in coordination with the VM team.

Ensure proper inventory management, stock replenishment, transfers, and periodic stock audits.

Monitor billing, cash handling, documentation, and store closing procedures.

Ensure the store maintains the brand's luxury positioning and presentation standards.

Inventory & Loss Prevention

Monitor stock movement, product availability, and inventory accuracy.

Minimize stock discrepancies, damages, and losses through effective controls.

Coordinate with warehouse and merchandising teams for timely replenishment and inventory planning.

Reporting & Compliance

Prepare and share daily, weekly, and monthly sales and operational reports.

Ensure compliance with company policies, retail processes, and applicable statutory requirements.

Coordinate with central teams, including HR, Finance, Merchandising, Marketing, and Operations, to ensure smooth store functioning.

Desired Candidate Profile

Graduate in any discipline; a qualification in Retail Management, Fashion Management, or Business Administration will be an advantage.

Experience

5–8 years of experience in retail, including at least 2–3 years in a Store Manager or equivalent leadership role.

Experience in luxury or premium retail, designer fashion, ethnic wear, bridal couture, jewellery, or high-end lifestyle brands is preferred.

Proven track record of achieving sales targets and managing retail teams.

Strong understanding of retail KPIs, inventory management, clienteling, and store operations.

Excellent communication, interpersonal, negotiation, and problem-solving skills.

Ability to manage HNI/UHNI customers and build long-term customer relationships.

Strong leadership, team development, and decision-making abilities.

High standards of personal grooming, professionalism, and customer service.

Key Competencies

Luxury Customer Experience

Sales & Revenue Management

Team Leadership & Performance Management

Clienteling & Relationship Building

Retail Operations & Inventory Control

Visual Merchandising

Business Acumen & Analytical Skills

Communication & Stakeholder Management

Work Location

AZA Fashions, Mumbai, Maharashtra

Interested candidates with relevant luxury or premium retail experience and a passion for fashion may apply with their updated resume, current CTC, expected CTC, and notice period.

Pay

₹1,000,000.00 - ₹1,500,000.00 per year

Work Location

In person