Senior Digital Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Product backlog and prioritization of user stories with team members

Manage Capital fund and work directly with Finance to ensure we our budget is in line

Establish success metrics, OKRs (Objective and Key Results), and go-to-market plan and help lead

Product owners in meeting their Business Objectives

Be the voice of the customer and end-user; proactively provide customer feedback to internal teams. This includes being the voice of the service organization that is closest to the customer.

Practical understanding of Scrum principles and practices

Partners with Scrum master's in supporting Scrum Framework

Shares and decomposes Features into user stories (non-technical)

Develop a deep understanding of the customer and product needs

Recognized voice of the business to the team

Test, validate and identify weaknesses in prototypes and make the necessary changes (A/B, research, analysis, usability, etc.)

Build, manage and develop a team of business analysts/testers.

Ensures traceability between requirements to Features to user stories

Review of test cases against user stories acceptance criteria

Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager

Formally accepts the user stories once all acceptance criteria are met

Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team's release planning sessions

Accessible for the team to answer questions, and during Sprint planning sessions, and Daily Scrum

Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

What you will need to be successful

Vision

Always looking through the lens of the consumer and thinking of how to make their life better

A solid understanding of User Experience: Experience in product management, product development, and User Experience design

Ability to ask Why

Comfortable asking the right questions to quickly understand the core of the user needs

Instinct

Solid consumer product instincts

Dig Deep

Being able to dig in and go all the way down the rabbit hole to identify those unique opportunities

Collaboration: Experience incubating and commercializing new ideas by working closely with technical and creative teams. Ability to navigate and lead through a complex matrix organization to deliver outcomes

Communication

Ability to present and hold a dialog in a variety of forums: executive, front-line and industry events

Influence without authority

Provide guidance and information to business for prioritizing high value work

Required Qualifications

Bachelor's degree or 5+ years of additional relevant experience

5+ years of experience with Product Owner, Project Management and / or Business Analysis

5+ years of experience working in a contact Center/Call Center Environment

3+ years working with Finance managing budgets and financial goals

Experience driving teams and management to decisions

Experience working with cross functional teams

Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action

Preferred Qualifications

Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance

Experience working with IVR or call technology systems

Healthcare insurance industry experience

Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and Outlook

Demonstrated ability to effectively break down barriers to maintain progress on initiatives

Demonstrated ability to make quick decisions when clarification or modification is needed

Proven diplomatic with solid negotiation and conflict resolution skills

Proven adept at adjusting to changing circumstances quickly and professionally

Proven excellent oral, written and interpersonal communication with both technical and business audiences

Demonstrated strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions

Proven self-directed and able to drive detailed solutions to completion with minimal oversight

Proven detail oriented and obsessively organized

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.