Medical Officer- Teleconsultants

Dr. BRC Premier Hospital focuses on holistic healthcare services, including Ayurveda, Naturopathy, and Panchakarma treatments, with an emphasis on patient-centric care, professional ethics, and overall well-being.

(Good Opportunity to the Fresher Medical Officers)

Roles and Responsibilities

Patient Calling

Call patients to explain hospital services, treatments and consultation facilities in simple language.

Online Consultations

Coordinate Patients at very ground level as per advice of senior medical officers

. Appointment Booking: Schedule doctor consultations, follow-up calls and patient visits as per availability.

. Treatment Information: Provide basic information about Ayurveda, Panchakarma therapies and Naturopathy treatments as approved by the hospital.

. Patient Follow-up: Contact patients after consultations to check their appointment status and remind them of follow-up visits.

. Doctor Coordination: Connect patients with the concerned doctor for medical questions, treatment advice or doubts.

. Patient Counselling: Explain the consultation process, treatment packages and general hospital procedures without making false promises.

. Patient Records: Maintain proper records of patient names, contact numbers, enquiries, appointments and follow-up status.

. Lead Management: Follow up with interested patients and update the status of each enquiry.

. Professional Communication: Speak politely with patients and maintain patient confidentiality.

. Daily Reporting: Submit daily reports of calls made, appointments booked, follow-ups completed and pending enquiries to the reporting manager.

Important Rules

Tele Consultants must not prescribe medicines, diagnose diseases or recommend therapies without authorization from the concerned qualified doctor.

Do not guarantee treatment results or make misleading claims.

Do not share patients' personal or medical information with unauthorized persons.

Follow hospital policies, approved scripts and instructions from seniors.

Maintain punctuality, professional behaviour and proper call records.

Qualifications and Skills

Knowledge in Ayurveda & Degree with any reputed Institute is given preferred.

Good communication skills in Hindi; English is an advantage.

Polite speaking style, patience and a positive attitude.

Previous experience in telecalling, healthcare or patient coordination is preferred.

Pay

From ₹22,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Leave encashment

Paid sick time

Paid time off

Work Location

In person