DELIVERY HEAD – MANAGED SOC(40)

Job Description - Key Responsibilities 1. Managed SOC Delivery • Own end-to-end delivery of Managed SOC services across multiple customers and projects. • Ensure delivery against agreed SLAs, KPIs, OLAs, quality, security and customer experience metrics. • Lead SOC operations across L1/L2/L3 monitoring, detection, investigation, incident response and escalation management. • Establish and continuously improve SOC operating processes, governance and service management practices. • Drive automati…