Server/Barista

Job Purpose

To deliver an exceptional guest experience by preparing and serving high-quality beverages, providing attentive food and beverage service, and maintaining the highest standards of quality, hygiene, and hospitality in accordance with CAARA’s service standards.

Key Responsibilities

Welcome guests warmly, assist with seating, present menus, and provide recommendations on food and beverages.

Prepare and serve coffee, espresso-based beverages, teas, and other drinks as per standard recipes and presentation guidelines.

Take accurate food and beverage orders and coordinate with the kitchen, bar, and service teams for timely delivery.

Operate and maintain coffee machines, grinders, blenders, and other beverage equipment as required.

Ensure consistent beverage quality, portioning, presentation, and service standards.

Maintain cleanliness and readiness of tables, service stations, coffee counters, workstations, and equipment.

Monitor guest requirements throughout the dining experience and respond promptly and professionally.

Promote menu items, beverages, and add-ons to enhance guest satisfaction and support outlet sales.

Monitor beverage and service inventory, replenish supplies, and follow proper storage and FIFO practices.

Follow food safety, personal hygiene, grooming, and uniform standards at all times.

Handle guest feedback and concerns professionally and escalate issues to the reporting manager when required.

Assist with billing and payment procedures where assigned, ensuring accuracy and adherence to company policies.

Complete opening, closing, and daily operational checklists as required.

Coordinate effectively with colleagues to ensure smooth restaurant operations, particularly during peak service hours.

Follow company policies, standard operating procedures, and instructions from the reporting manager.

Required Skills & Qualifications

Previous experience in barista, café, restaurant, or food and beverage service roles is preferred; freshers with a willingness to learn may also apply.

Basic knowledge of coffee preparation, espresso-based beverages, and beverage equipment is an advantage.

Good communication, interpersonal, and guest-handling skills.

Pleasant personality, professional grooming, and a positive, guest-focused attitude.

Strong teamwork, attention to detail, and time-management skills.

Ability to work efficiently in a fast-paced restaurant environment.

Flexibility to work in shifts, including weekends and holidays, as per operational requirements.

Performance Expectations

Consistent beverage quality and guest service.

Accurate order taking and timely delivery of food and beverages.

High standards of cleanliness, hygiene, grooming, and presentation.

Effective coordination between service, kitchen, and beverage teams.

Positive guest feedback, responsible inventory handling, and contribution to outlet sales.

Job Type

Full-time

Benefits

Food provided

Health insurance

Provident Fund

Language

English (Preferred)

Work Location

In person