Sales & Operations

About Naman Darshan

Naman Darshan offers spiritual travel services, including Darshan, Puja, Pilgrimage, Prasad, and related services, helping devotees experience convenient and well-organized spiritual journeys across India.

Role Overview

We are looking for a proactive and customer-oriented Travel Sales & Operations Executive to manage customer inquiries, promote spiritual travel packages, convert leads into bookings, and coordinate end-to-end service delivery. The ideal candidate should possess strong communication, sales, customer relationship management, and operational coordination skills.

The candidate will contribute to increasing lead generation, sales, and cross-selling opportunities across Naman Darshan and Naman Kart.

Key Responsibilities

Sales & Customer Relationship Management

Handle customer inquiries through calls, WhatsApp, emails, and other communication channels.

Understand customer requirements and recommend suitable Darshan, Puja, pilgrimage, and travel packages.

Explain package details, pricing, inclusions, and booking procedures.

Conduct regular follow-ups to convert potential leads into confirmed bookings.

Achieve assigned daily, weekly, and monthly sales targets.

Identify upselling opportunities and build long-term customer relationships.

Travel & Service Operations

Coordinate Darshan schedules, Puja bookings, travel itineraries, accommodation, transportation, and Prasad delivery, as applicable.

Liaise with priests, vendors, travel partners, and other service providers.

Verify booking confirmations, payments, schedules, and service availability.

Handle booking modifications, cancellations, customer complaints, and last-minute operational challenges.

Ensure timely service delivery and a smooth customer experience.

Reporting & Team Coordination

Maintain customer databases, lead records, booking details, and follow-up trackers.

Prepare and update daily sales and operations reports using Excel or Google Sheets.

Monitor pending payments, booking status, cancellations, and customer feedback.

Coordinate with internal teams and external partners for seamless service execution.

Ensure accurate documentation and timely reporting of all assigned activities.

Required Skills & Competencies

Excellent verbal and written communication skills.

Strong sales, negotiation, and customer-handling abilities.

Good follow-up, coordination, and problem-solving skills.

Basic proficiency in MS Excel, Google Sheets, WhatsApp, and CRM tools.

Ability to manage multiple customer inquiries and work toward sales targets.

Customer-focused approach with attention to detail.

Willingness to travel across India whenever required.

Key Performance Indicators (KPIs)

Minimum 50–100 customer calls per day, as per assigned targets.

Timely responses to inquiries and consistent lead follow-ups.

Achievement of assigned sales, booking, and conversion targets.

Accurate maintenance of customer, booking, and payment records.

Timely coordination and execution of travel and pilgrimage services.

Effective resolution of customer issues and operational challenges.

Customer satisfaction, repeat bookings, and service quality.

Pay

₹12,000.00 - ₹15,000.00 per month

Benefits

Work from home

Experience

telesales

3 years (Preferred)

Sales

3 years (Preferred)

Cold calling

2 years (Preferred)

Customer service

3 years (Preferred)

Operations management

2 years (Preferred)

Customer support

3 years (Preferred)

Work Location

Hybrid remote in Noida, Uttar Pradesh