Senior Customer Care Executive

Country Holidays Travel India Pvt. Ltd. · Delhi

वेतन₹20,000–35,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted23 Oct9 दिन पहले, SimplyHired से

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जो skills माँगे हैं40 लिखे हैं

Debt collection phone callSales persuasionCustomer records maintenanceComputer operationCustomer complaint handlingAfter-sales serviceCustomer relationship buildingCustomer retentionInbound customer enquiry call handlingCustomer needs analysisPhone communicationClient detail updatesComputer literacyGreeting customersClient enquiry handlingInbound voiceCustomer collection follow-upClient record-keeping practicesInternal team coordination for query resolutionCross-departmental liaisonClient relationship developmentAfter-sales issue resolutionClient needs assessmentOutbound debtor call managementHandling dissatisfied clientsCustomer payment remindersPayment collectionClient servicesCustomer relationship managementClient negotiationComputer skillsRecords creationClient communication skillsAccount managementProfessional phone etiquetteInternal team coordination for issue resolutionClient educationCommunication skillsClient liaisonClient interaction via phone calls

इस job के बारे में

Company: Country Holidays Travel India Pvt. Ltd.

Job Summary

We are looking for a professional and customer-focused Senior Customer Care Executive to handle client queries, conduct client meetings at the office, maintain strong customer relationships, and follow up with clients to ensure timely payments.Key ResponsibilitiesRequired SkillsJob Profile

Handle customer queries and concerns over phone calls in a professional manner.

Welcome and assist clients visiting the office and provide appropriate information about travel packages and services.

Communicate with clients to understand their requirements and provide suitable solutions.

Convince and motivate clients to complete pending payments and follow up regularly for payment collection.

Maintain positive relationships with existing clients and ensure customer satisfaction.

Resolve customer complaints and coordinate with the concerned departments for timely resolution.

Maintain records of client interactions, follow-ups, and payment status.

Follow up with clients regarding bookings, outstanding dues, and other service-related matters.

Achieve assigned customer service and payment follow-up targets.

Excellent communication and convincing skills.

Strong client-handling and negotiation abilities.

Confidence in handling clients over phone calls and face-to-face meetings.

Good follow-up and payment collection skills.

Professional attitude with a customer-oriented approach.

Basic computer knowledge and record-maintenance skills.

Position: Senior Customer Care Executive
Company: Country Holidays Travel India Pvt. Ltd.
Department: Customer Care / Client Relationship / Payment Follow-up
Work Mode: Office-based, with client interaction over calls and in person.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person

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