Customer Success Representative (CSR)

At Lifeasy Interior, customer experience goes beyond project delivery. We believe in identifying concerns early, resolving issues proactively and keeping customers confident throughout their journey.

We are looking for a proactive, organised and customer-focused Customer Success Representative to manage customer relationships from order booking through design, execution, handover and post-sales support.

Key Responsibilities

Conduct weekly check-ins with every active customer to assess satisfaction and identify concerns early.

Proactively identify expectation gaps and prevent potential escalations before they become complaints.

Coordinate with internal teams to resolve customer concerns and ensure timely closure.

Track project milestones, payment schedules, due dates and customer commitments.

Keep customers informed about progress, delays, resolutions and upcoming payments.

Coordinate handover and post-sales requests through resolution.

Maintain customer health trackers and report emerging risks to leadership.

What We're Looking For

Experience in customer success, client servicing, relationship management or a similar role.

Excellent communication, coordination, follow-up and organisational skills.

A proactive problem-solver who can recognise dissatisfaction, take ownership and drive resolution.

Reporting

Direct reporting to CXOs, with dotted-line reporting to HODs.

If you believe in resolving problems before they escalate and making customer experience a business priority, we would like to hear from you.

Pay

₹10,000.00 - ₹31,000.00 per month

Work Location

In person