Software Development Engineer II - Multichannel Agents

About the role Blue Machines AI builds a production AI agent platform that large enterprise customers use to automate customer conversations at scale. Today a single agent may take a phone call, answer a WhatsApp message, pick up a chat on a customer's website, or join a video session — and it has to behave like the same agent everywhere: same knowledge, same business rules, same memory of who the customer is and what they asked for five minutes ago on a different channel. The Multichannel team…