Operations Team Member_WBG OPERATIONS (OPS)_0469_4615_1081244

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

Process and authorize trade finance transactions including

Letters of Credit (LCs)

Bank Guarantees (BGs)

Bills Collection

Export & Import Documentary Credits

Trade Loans and Remittances

Ensure compliance with UCP 600, ISBP, URDG, FEMA, RBI guidelines, and internal policies.

Review trade documents and identify discrepancies.

Manage transaction processing within agreed TATs and service standards.

Handle customer, branch, and stakeholder queries effectively.

Monitor operational risks and implement control measures.

Prepare MIS, productivity reports, audit responses, and exception tracking.

Support internal and external audits and ensure closure of observations.

Drive process improvement and automation initiatives.

Guide and support junior team members and assist in workload management.

Eligibility Criteria

Graduate/Post Graduate in Commerce, Banking, Finance, or related disciplines.

4–7 years of experience in Trade Finance Operations.

Good understanding of Import/Export Operations, LCs, BGs, Documentary Collections, and International Trade regulations.

Knowledge of SWIFT messages and trade finance systems.

Strong analytical, communication, and stakeholder management skills.

Key Competencies

Trade Finance Knowledge

Operational Risk & Control

Regulatory Compliance

Team Management

Process Improvement

Customer Focus

Attention to Detail

Problem Solving & Decision Making