Team Lead BPO

We are looking for a customer-focused AM position , KPIs, SLAs, to deliver high-quality support through digital chat platforms. Key Responsibilities Handle inbound customer interactions via chat with professionalism and empathy. Understand customer issues and provide accurate and timely resolutions. Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS). Document chat interactions clearly and accurately in internal systems. Required Qualifications 5 years of AM and custome…