State Project Manager - Education, Lucknow

We at Jio are hiring for State DASS Support -Lucknow, UP

Requirements

Experience

08- 17 years (Preferred industry - DTH, Telecom)

Education

BE or Diploma or Graduate BSc (Full time)

Job Description

To establish and maintain Jio Point Service

To liaison with DASS team with Jio Point team & S&D team for service operations

To ensure customer satisfaction, to avoid escalation of issues

To ensure service policy adherence by Jio Point personnel

To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDX

To ensure coordination between Jio point & Jio Centre to support walk in customers

To balance the flow of incoming calls at JP/JC & ensure load balancing at various jio point

Manage & Monitor KPIs of JP, within guidelines given

Ensuring adequate amount of manpower to cater to all customer Calls

To motivate the team to enhance performance levels by identifying gaps / needs and providing necessary skills / training

To mentor and counsel JP/JC DRS if required.

To motivate the SPC/Trainer so as to ensure that they deliver.

Skill Sets

Customer service for mobility products

After sales network setup

Carry-in service operations