Sr Customer Service Executive - Service Delivery & Management

Broad outline of the Role

Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Minimum Qualifications & Experience

Graduate and/or equivalent experience.

0-4 Years experience

Other Knowledge & Skills

NIL

Key Responsibilities

Proactively monitoring project progress

Resolving issues and initiating appropriate corrective action

Creating reports and project documentation

Analysing databases, doing quantitative and qualitative research

Regularly participates in important projects or activities as a full contributing team member.

Respond to customer queries in a timely manner.

Update Project Management Workflow and Project document repository

Required Skills

service delivery

order management

delivery management

telecom

ip network

project execution

project documentation

reports creation

database analysis