Guest Relation Executive Front Office

Experience

1–3 years of experience in Front Office / Guest Relations in a hotel or resort.

Key Responsibilities

• Welcome and warmly greet guests upon arrival.
• Assist guests with check-in, check-out and other Front Office requirements.
• Ensure a smooth and pleasant guest experience throughout their stay.
• Handle guest queries, requests and complaints professionally.
• Coordinate with Housekeeping, F\&B and other departments to fulfil guest requirements.
• Conduct guest feedback and follow up on guest concerns.
• Maintain good knowledge of resort facilities, outlets, activities and services.
• Assist in VIP guest handling and special arrangements.
• Maintain professional communication and grooming standards.
• Ensure all Front Office and guest service SOPs are followed.

Candidate Profile

• Excellent communication and interpersonal skills.
• Pleasant personality with a guest-oriented approach.
• Good English and Hindi communication skills.
• Strong problem-solving and coordination skills.
• Well-groomed and confident.
• Ability to work in shifts, including weekends and holidays.
• Hospitality/Hotel Management qualification will be preferred.

What We Offer

• Competitive salary based on experience and skills.
• Staff accommodation
• Staff meals.
• Career growth opportunities in hospitality.

Pay

₹24,000.00 - ₹28,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person