AMC Service Coordinator

Experience- 3-4 yrs

Job Title

Service Coordinator

Department

AMC / Service Operations

Reporting To

Service Manager / HOD

Key Responsibilities

AMC Customer Coordination

Provide coordination support to AMC customers and handle first-level escalations related to desktops, printers, scanners, servers, and other IT equipment.

Coordinate with customers, field engineers, and backend teams to ensure timely resolution of AMC service requests.

Customer & Engineer Communication

Communicate effectively with customers and engineers through email and phone for service requests, escalations, parts requirements, and service updates.

Ensure timely follow-up and maintain clear communication throughout the service lifecycle.

Service Operations & Escalation Management

Maintain daily AMC service reports and track the status of open/escalated issues.

Manage backend activities for escalated calls and coordinate with relevant teams to ensure timely closure.

Support customer satisfaction initiatives and coordinate on-site B2B repair services as required.

Parts & Logistics Coordination

Raise and track parts requisition and courier requests through the portal for delivery and pickup of AMC parts.

Coordinate with engineers, customers, courier partners, vendors, and internal teams for timely movement of parts.

Faulty Parts Management

Manage the receipt of faulty parts, maintain accurate records in the register, and generate LRC (Log/Return Control) numbers as applicable.

Ensure proper tracking of faulty parts from receipt through repair, replacement, or return.

BUSY Software Operations

Operate BUSY accounting/inventory software for creating delivery, return, repair, internal, ES, stock, and billing-related parts vouchers.

Ensure accurate and timely entry of parts transactions.

Repair, Purchase & Vendor Coordination

Coordinate parts repair activities, purchases, courier logistics, and follow-ups with Technical Repair Center, vendors, purchase teams, and internal stakeholders.

Track pending repair and purchase activities until closure.

Billing & Purchase Coordination

Ensure accuracy of bills and supporting documents.

Obtain required HOD approvals for purchase and repair of parts through vendors.

Coordinate with the Purchase Team for timely Purchase Order (PO) creation and follow up until completion.

Store & Inventory Reporting

Maintain an updated daily store sheet and track monthly parts consumption.

Ensure accuracy of stock movement, consumption, and parts-related records.

MIS & Management Reporting

Share the updated daily store and AMC service reports with the reporting manager.

Prepare and circulate the monthly consumption report to HODs, the reporting manager, and the Accounts Team at month-end.

Key Skills & Competencies

Strong coordination and follow-up skills

Good customer communication and interpersonal skills

Knowledge of AMC/service operations and IT hardware support processes

Good understanding of parts and inventory management

Working knowledge of BUSY software, MS Excel, email, and service portals

Ability to manage multiple service requests and escalations simultaneously

Strong documentation, reporting, and record-keeping skills

Vendor, courier, purchase, and internal team coordination skills

Customer-focused approach with strong ownership and timely follow-through

Pay

₹25,000.00 - ₹30,000.00 per month

Application Question(s)

How many years of total experience do you have?

How many years of experience do you have in AMC customer coordination ?

What is your current location?

What is your current CTC?

What is your expected CTC?

What is your notice period/ LWD?

Work Location

In person