Customer Support Executive – US Healthcare | International Voice Process

Work Mode

Work From Office / Night shift

Contact

6379787245 (Call between 12:15 PM noon to 9:45 PM )

Contact Email

athira.k@opxgl.com

Working Days

Monday to Friday

Experience

1 -2 yrs

Job Description

We're hiring a Junior Healthcare Assistant for a US Voice Process. You'll support US healthcare providers by managing patient calls, documentation, and EHR data entry. Excellent US-accent English required.

Key Responsibilities

Handle inbound patient calls, faxes, and appointment scheduling/reminders

Review and correct patient progress notes for accuracy

Coordinate incoming/outgoing patient referrals

Process faxes, prior authorizations, lab reports, and chart prep

Maintain confidential patient records in EHR/EMR systems

Assign billing codes per insurance guidelines

Document all procedures accurately in patient notes

Review posted results and flag discrepancies

Report to Team Lead; collaborate with healthcare staff

Required Skills

Strong English proficiency (US accent preferred)

Typing speed

30+ WPM

MS Office & EHR/EMR familiarity (added advantage)

Strong attention to detail and data accuracy

Preferred

Prior back-office healthcare experience

Experience working US shifts

Strong verbal, written, and interpersonal skills

Ability to work independently, meet deadlines

Perks

As per industry standards

Pay

₹17,000.00 - ₹20,000.00 per month

Benefits

Commuter assistance

Paid time off

Work Location

In person