Service Desk Support Analyst

Interview Mode

Weekend Walkin drive (Face to Face )

Interview Date

05-Sep-26(Saturday )

Note

Only candidates currently located in Gurugam should apply.

Role

Service Desk - Chat Support

Experience

2 to 5 Years

Location

Gurugram

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.

Prior experience working as a Service Desk Analyst

Assist customers with technical issues via chat in a timely and efficient manner.

Experience in handling 2 or more chat concurrency.

Knowledge on ITIL and Incident Management (SLA, Severity)

Experience in ServiceNow is a plus.

Diagnose and troubleshoot hardware and software problems

Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles

Escalate complex issues to higher-level technical teams when necessary

Maintain detailed logs of customer interactions and solutions provided

Follow up with customers to ensure their issues are fully resolved

Stay updated with product knowledge and technical skills

Should have good written communication skill.