Mortgage Customer Retention Officer IND

Core Responsibilities Delivering world-class customer support, resolving queries, and enhancing customer loyalty through exceptional service. Respond to customer inquiries across multiple channels (phone, digital – secure message, chat, emails etc.,) with professionalism and empathy. Ensure that customers who are experiencing, or may experience, vulnerability due to their personal circumstances, is especially susceptible to harm receive good outcomes - – identify, understand the impact and prov…