Back Office Executive

We are looking for a Back Office Executive to support daily administrative and operational activities. The role will involve communication management, bulk communication campaigns, data management, reporting, team coordination, task follow-up, and managing the university's academic refund process.

The ideal candidate should have excellent English communication skills, good knowledge of Google Sheets and Microsoft Excel, and the ability to coordinate with multiple teams and manage tasks within deadlines.

Key Responsibilities

Manage daily communication through email, WhatsApp, and telephone with students, parents, university departments, and external stakeholders.

Draft and send professional emails and other official communications.

Execute bulk Email, WhatsApp, and SMS campaigns as required.

Prepare, clean, validate, and segment databases for communication campaigns.

Prepare and maintain Google Sheets, Excel files, trackers, and MIS reports.

Generate daily, weekly, and monthly reports.

Track assigned tasks, pending activities, deadlines, and completion status.

Coordinate with internal departments and external stakeholders for timely completion of activities.

Follow up on pending approvals, requests, and deliverables.

Coordinate and maintain records related to the academic refund process.

Verify refund-related information and supporting documents.

Coordinate with Admissions, Academics, Accounts, Finance, and other concerned departments for refund processing.

Maintain refund trackers and provide regular status updates.

Identify and escalate delays, discrepancies, or pending cases to the reporting manager.

Support team members with task coordination, follow-ups, and routine operational activities.

Maintain confidentiality of student, university, and business information.

Perform other operational and administrative duties assigned by the reporting manager.

Required Skills

Excellent English communication skills, both written and verbal.

Good knowledge of Microsoft Excel and Google Sheets.

Ability to prepare reports, maintain data, and manage trackers.

Basic knowledge of CRM platforms.

Familiarity with bulk Email, WhatsApp, and SMS communication platforms.

Strong coordination and follow-up skills.

Good organizational and time-management skills.

Attention to detail and data accuracy.

Ability to manage multiple tasks and meet deadlines.

Professional approach toward internal and external stakeholders.

Qualification & Experience

Bachelor's degree in any discipline.

0–3 years of experience in back-office operations, administration, customer support, coordination, or a similar role.

Experience in university operations, CRM, bulk communication, data management, or refund processing will be an added advantage.

Key Competencies

Communication & Email Drafting

Data Management & Reporting

Team Coordination

Follow-up & Task Management

Problem Solving

Time Management

Attention to Detail

Accountability & Ownership

Confidentiality

Performance Expectations

Complete assigned tasks accurately and within deadlines.

Maintain updated and accurate records, trackers, and reports.

Ensure timely and professional communication.

Execute communication campaigns as per approved requirements.

Maintain proper follow-up on pending activities and refund cases.

Provide timely updates to the reporting manager.

Demonstrate ownership, teamwork, and accountability in daily operations.

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person