Customer Relationship Management (CRM) Executive

The CRM Executive is responsible for managing customer relationships throughout the complete project lifecycle, from initial enquiry and project confirmation through design, construction, interior execution, completion, and post-handover support. The role involves handling customer queries and complaints, coordinating with Sales, Architecture, Design, Interior, Projects, Accounts, Purchase, Quality Control, and Management, and ensuring timely follow-up and resolution of customer requirements. The CRM Executive will also maintain accurate CRM records, coordinate payment follow-ups, collect customer feedback, monitor satisfaction, and prepare regular MIS and customer status reports to ensure a smooth and professional customer experience.

Key Responsibilities

Act as the primary point of contact for customers throughout the project lifecycle.

Maintain strong customer relationships through regular communication, follow-ups, and timely updates.

Handle customer queries, complaints, and requests, coordinating with concerned departments for timely resolution.

Coordinate with Sales, Architecture, Design, Interior, Projects, Accounts, Purchase, Quality Control, and Management to ensure customer requirements are properly addressed.

Track project commitments, pending requirements, customer concerns, and ensure timely closure.

Coordinate payment follow-ups with customers and the Accounts/Finance team.

Maintain accurate and updated customer information, communication history, project status, and payment records in the CRM/ERP system.

Collect customer feedback, monitor satisfaction, and identify areas for improving customer experience.

Prepare regular customer follow-up, complaint, payment, project status, feedback, and MIS reports.

Ensure all customer requirements and commitments are properly communicated, documented, followed up, and closed within the agreed timeline.

Pay

₹35,000.00 - ₹50,000.00 per month

Benefits

Provident Fund

Work Location

In person