BPO Trainer

We are looking for a motivated and customer-focused BPO Executive with at least 1 year of experience in BPO, customer service, telecalling, or voice/non-voice processes. The candidate will be responsible for handling customer interactions, resolving queries, and maintaining a high level of customer satisfaction.

Key Responsibilities

Handle inbound and/or outbound customer calls professionally.

Understand customer requirements and provide appropriate solutions.

Resolve customer queries and complaints within the required timeframe.

Maintain accurate records of customer interactions and transactions.

Follow company processes, policies, and quality standards.

Coordinate with internal teams for issue resolution when required.

Meet daily/weekly/monthly performance and productivity targets.

Maintain a professional and positive approach while interacting with customers.

Follow up with customers when necessary.

Required Skills

Minimum 1 year of experience in BPO/Customer Support/Telecalling.

Excellent verbal and written communication skills.

Good listening and problem-solving abilities.

Basic computer knowledge and proficiency in MS Office.

Ability to handle customers professionally.

Good interpersonal and time-management skills.

Comfortable working in a target-oriented environment.

Willingness to work in rotational shifts, if required.

Qualifications

Graduate preferred.

Candidates with relevant BPO/customer service experience will be preferred.

Key Performance Indicators (KPIs)

Customer satisfaction

Call quality

Productivity and attendance

First-call resolution

Target achievement

Adherence to process and quality standards

Pay

₹20,000.00 - ₹40,000.00 per month

Application Question(s)

How much total experience do you have ?

Current CTC ?

Notice Period ?

Shift availability

Day Shift (Preferred)

Work Location

In person