Tele Caller Executive

Make outbound calls to customers, clients, drivers, transporters, and vendors as required.

Receive and respond to incoming calls and provide accurate information.

Coordinate with customers regarding vehicle status, trip updates, delivery schedules, and expected arrival times.

Follow up with customers for pending requirements, documents, payments, and service-related issues.

Coordinate with the Operations, Tracking, Accounts, and Fleet teams to resolve customer queries.

Maintain accurate records of all calls, follow-ups, customer requirements, and commitments.

Escalate complaints, delays, breakdowns, or urgent operational issues to the concerned department.

Conduct regular follow-ups with leads and prospective customers where the role includes business development.

Maintain a professional and polite communication style with customers and stakeholders.

Update customer and call details in CRM/ERP/Excel or company records.

Ensure timely follow-up on all assigned calls and avoid pending or missed commitments.

Prepare daily/weekly reports of calls made, calls received, follow-ups, complaints, and conversions, as applicable.

Maintain confidentiality of customer, company, vehicle, driver, and business information.

Support the operations team during emergencies, vehicle delays, route issues, and delivery coordination.

Perform any other telecalling or coordination duties assigned by management.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person