Customer Support Engineer – Industrial Automation

About Us

Multitech Control Systems (MCS) is an industrial automation and process control solutions company serving customers across India since 2015.

About the Role

We are looking for a Customer Support Engineer for our Service Department. This is an in-house technical support role focused on troubleshooting, customer coordination, and remote service support.

Key Responsibilities

Handle customer complaints, service tickets, and technical queries.

Provide first-level technical support through phone, email, and remote tools.

Troubleshoot automation and instrumentation-related issues.

Coordinate with Field Service Engineers for site visits.

Follow up with customers until issue resolution and closure.

Maintain service records, support logs, and technical documentation.

Requirements

Diploma/Bachelor’s Degree in Electrical, Electronics, Instrumentation, or Automation Engineering.

1–2 years of experience in Industrial Automation, Instrumentation, Technical Support, or Service.

Basic knowledge of PLC, HMI, SCADA, Sensors, Controllers, and Control Panels.

Good troubleshooting, communication, and customer-handling skills.

Basic knowledge of Excel, email, and technical documentation.

Strong willingness to learn.

Pay

₹15,000.00 - ₹23,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Internet reimbursement

Leave encashment

Work Location

In person