Customer Service Associate

Position Overview

We are seeking a dedicated Customer Service Associate to manage incoming customer calls and inquiries. The ideal candidate will be responsible for resolving customer concerns, providing accurate information, and ensuring an exceptional customer experience at every interaction.

Key Responsibilities

Handle a high volume of incoming calls professionally and efficiently.

Respond to customer inquiries regarding products, services, orders, billing, and policies.

Troubleshoot and resolve customer issues or escalate to the relevant department when necessary.

Maintain accurate records of customer interactions in the CRM system.

Provide product knowledge and guidance to customers.

Meet or exceed call quality, service, and productivity standards.

Ensure customer satisfaction by delivering a positive and solution-focused experience.

Qualifications

Bachelor’s degree or equivalent (preferred, not mandatory).

Prior experience in inbound customer service, call center, or related role.

Excellent verbal communication and active listening skills.

Strong problem-solving ability with a customer-first mindset.

Proficiency in MS Office and CRM tools.

Ability to remain calm and professional in high-pressure situations

Job Types

Full-time, Permanent, Fresher

Pay

₹10,408.04 - ₹25,486.50 per month

Benefits

Cell phone reimbursement

Paid sick time

Paid time off

Language

English (Required)

Hindi (Required)

Work Location

In person