Front Desk Executive - Pet care

Pet Care Front Desk Executive

Company

Petsburgh

Location

Mumbai

Job Type

Full-time

Experience

1–3 years preferred

About Petsburgh

Petsburgh is a premium pet-care brand established in 2008, specialising in professional pet grooming, pet services and grooming education. We are committed to maintaining high standards of pet care, professional grooming and exceptional client service.

About the Role

We are looking for a well-presented, confident and organised Pet Care Front Desk Executive to join our grooming spa.

You will be the first point of contact for our clients and their pets and will play an important role in ensuring that the front desk, client communication, service records and payment process run smoothly.

This role is ideal for someone who loves animals, communicates well, is comfortable with numbers and computers, and is extremely attentive to detail.

Key Responsibilities

Client Service & Reception

Welcome clients and their pets professionally and warmly.

Handle incoming calls, WhatsApp enquiries and client queries.

Explain grooming services, pricing, packages and salon policies.

Maintain a professional and organised reception area.

Handle routine client concerns and escalate issues when required.

Service & Billing Coordination

Record the services actually performed for each pet.

Communicate completed services and applicable prices accurately to the Accounts team.

Record which groomer/team member performed each service.

Communicate additional services, products, discounts or approved adjustments to Accounts.

Check that the final bill accurately reflects the services provided.

Coordinate with groomers and Accounts to resolve discrepancies.

Cash & Payment Handling

Collect payments through cash, UPI, card and other approved methods.

Maintain accurate records of daily collections.

Provide Accounts with an accurate report of daily cash intake and other payments received.

Hand over cash according to company procedures.

Immediately report any payment discrepancy, shortage or excess.

Booking Support

Support the booking team with appointment coordination.

Assist with confirmations, cancellations and rescheduling.

Ensure appointment and pet information is accurately recorded.

Coordinate with groomers regarding special requirements, delays or changes to appointments.

Data Entry & Administration

Maintain accurate client and pet records.

Enter service, appointment and payment information into the relevant systems.

Maintain daily reports and records.

Use basic Excel/Google Sheets, WhatsApp and billing/POS systems.

Ensure all information is entered accurately and on time.

Sales & Client Support

Explain relevant services, packages and products to clients.

Assist in converting enquiries into appointments.

Recommend appropriate additional services or products when relevant.

Inform clients about promotions, packages and repeat grooming requirements.

Support the team in maintaining strong rel

Pay

₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Are you comfortable with work timings Monday to Saturday, 9:45am to 7:00pm?

Education

Bachelor's (Preferred)

Language

English (Required)

Location

Mumbai, Maharashtra (Required)

Work Location

In person