ISR Retail

Retail Sales ExecutiveCompany

AVV NexEdge Pvt. Ltd.

Department

Retail Sales

Location

Bangalore

Employment Type

Full-Time

Work Mode

Work from Office

About the Role

We are looking for an enthusiastic and result-oriented Inside Sales Executive to join our Retail Sales team in the EdTech segment.

The role involves counselling prospective students/candidates, understanding their educational and career goals, recommending the most suitable training program, and converting qualified leads into successful enrollments.

The ideal candidate should be confident in communication, good at understanding customer needs, and comfortable working in a target-driven environment.

Key Responsibilities

• Connect with prospective candidates through inbound and outbound calls.
• Understand the candidate's education, career goals, current skills, and learning requirements.
• Counsel candidates and recommend suitable training programs based on their career objectives.
• Explain course curriculum, duration, training methodology, certifications, fees, schedules, and career benefits.
• Help candidates understand how the recommended training program can support their career growth.
• Handle questions, concerns, and objections related to courses, fees, duration, and outcomes.
• Follow up regularly with interested candidates and maintain consistent engagement until enrolment.
• Convert qualified leads into course registrations and paid enrollments.
• Maintain a strong relationship with candidates throughout the counselling and enrollment process.
• Maintain accurate records of leads, calls, follow-ups, counselling status, and conversions in the CRM or designated tracker.
• Achieve assigned monthly enrollment and revenue targets.
• Ensure timely follow-up on all assigned leads.
• Coordinate with the Training/Academic team to ensure a smooth onboarding experience for enrolled candidates.
• Participate in daily sales meetings, performance reviews, and training sessions.
• Prepare daily and weekly sales activity reports.
• Maintain professional and ethical communication with candidates at all times.

Candidate Counselling Process

The candidate will be expected to follow a structured counselling approach

Lead Received → Initial Call → Understand Candidate Requirement → Career/Training Counselling → Recommend Suitable Program → Explain Program & Benefits → Handle Objections → Follow-Up → Enrollment → Handover to Training Team

Key Performance Indicators (KPIs)

• Monthly enrollment target achievement.
• Monthly revenue target achievement.
• Lead-to-enrollment conversion ratio.
• Number of candidates counselled.
• Follow-up effectiveness.
• Call and lead management.
• Candidate engagement and response rate.
• CRM/data accuracy.
• Overall sales performance.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Strong counselling and convincing abilities.
• Good listening and requirement-understanding skills.
• Ability to recommend solutions based on candidate requirements.
• Strong objection-handling and negotiation skills.
• Excellent follow-up skills.
• Target-oriented and result-driven approach.
• Customer-centric attitude.
• Ability to explain technical or training-related concepts in a simple manner.
• Basic knowledge of MS Office, CRM, WhatsApp, and other communication tools.

Preferred Experience

Experience

3-6 years in

Inside Sales

EdTech Sales

Education Counselling

Career Counselling

Admission Counselling

Training/Certification Sales

B2C Sales

Telecalling Sales

Candidates with strong communication skills and a passion for counselling and sales may also be considered.

Educational Qualification

Any Graduate/Postgraduate.

Candidates from Sales, Marketing, Education, Business Administration, or related backgrounds will be preferred.

Ideal Candidate Profile

We are looking for a candidate who can

Build rapport quickly with prospective students.

Understand the candidate before recommending a course.

Act as a career/training consultant rather than just a salesperson.

Clearly communicate the value of the training program.

Convince candidates through consultative selling.

Handle objections professionally.

Maintain consistent follow-ups.

Close enrollments and achieve monthly targets.

Deliver a positive candidate experience from the first call to enrollment.

Growth Opportunity

The candidate will have an opportunity to grow within Sales, Business Development, Counselling, and Team Management based on performance and experience.

Pay

₹400,000.00 - ₹600,000.00 per year

Benefits

Provident Fund

Work Location

In person