Chat Support Executive

chat support executive helps customers solve problems and answer questions in real-time using online text chat, messaging apps, or social media.

Key Responsibilities

Answering queries

Respond to customer questions quickly and clearly through live chat tools.

Multitasking

Manage multiple chat conversations at the same time without losing quality or speed.

Resolving issues

Troubleshoot technical glitches, process orders, or fix billing problems.

Escalating complaints

Pass hard problems or angry customer issues to senior supervisors or technical teams.

Logging data

Write down notes about customer problems and solutions in the company database.

Required Skills

Strong typing and writing

Good spelling, clear grammar, and fast typing skills.

Good communication

A polite, friendly, and helpful tone in all messages.

Patience and empathy

Ability to stay calm and kind when dealing with upset customers.

Basic computer skills

Know how to use CRM software, chat platforms, and spreadsheets.

Qualifications

Education

High school diploma (12th pass) or a college degree.

Required Age criteria 18 to 29 years

Required Experience fresher to 2years experience

Experience

Past work in customer service or data entry is helpful.

Pay

₹16,000.00 - ₹33,000.00 per month

Work Location

In person