Housekeeping Supervisor

JOB DESCRIPTION

Housekeeping Supervisor

Department

Housekeeping

Industry

Hotel / Hospitality

Experience

2–5 Years in Hotel Housekeeping

Candidates with relevant hospitality experience may also be considered.

Job Location

Coimbatore \& Chennai

Job Summary

We are looking for a responsible and experienced Housekeeping Supervisor to supervise daily housekeeping operations and ensure high standards of cleanliness, hygiene, guest comfort, and service quality throughout the hotel.

Key Responsibilities

• Supervise and coordinate the daily activities of the housekeeping team.
• Allocate rooms, public areas, and other cleaning duties to housekeeping staff.
• Ensure guest rooms, corridors, public areas, and back-of-house areas are clean and well maintained.
• Inspect guest rooms and public areas to ensure hotel cleanliness standards are maintained.
• Monitor room readiness and coordinate with the Front Office for room status updates.
• Train and guide housekeeping staff on cleaning procedures, SOPs, hygiene, and safety standards.
• Ensure proper handling and maintenance of cleaning equipment and housekeeping materials.
• Monitor linen, uniforms, amenities, and housekeeping supplies.
• Maintain proper stock records and report shortages to the Housekeeping Manager.
• Handle guest requests and housekeeping-related complaints professionally and promptly.
• Ensure lost \& found procedures are followed correctly.
• Monitor staff attendance, grooming, discipline, and performance.
• Ensure all housekeeping tasks are completed within the required time.
• Follow hotel safety, hygiene, and sanitation standards.
• Coordinate with Maintenance/Engineering regarding room defects and maintenance issues.
• Prepare daily housekeeping reports and update room status.
• Support the Housekeeping Manager in maintaining departmental standards and achieving guest satisfaction.

Required Skills

• Good communication and interpersonal skills.
• Strong team supervision and leadership skills.
• Good knowledge of hotel housekeeping procedures and SOPs.
• Ability to inspect rooms and identify cleanliness or maintenance issues.
• Good time-management and organizational skills.
• Ability to handle guest complaints professionally.
• Knowledge of housekeeping chemicals, equipment, linen, and amenities.
• Ability to work under pressure in a fast-paced hotel environment.
• Basic computer knowledge and report preparation skills.

Qualification

Diploma / Degree in Hotel Management or Hospitality Management preferred.

Key Performance Areas (KPI)

• Guest room cleanliness and inspection scores
• Guest satisfaction
• Room readiness and turnaround time
• Housekeeping staff productivity
• Linen and inventory control
• Hygiene and safety compliance
• Staff discipline and attendance
• Guest complaint resolution
• Proper use of housekeeping materials and equipment

Reporting To

Executive Housekeeper / Housekeeping Manager

Coordination With

Front Office \| Maintenance / Engineering \| Security \| F\&B \| Other Hotel Departments

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

• Food provided

Work Location

In person