Front Desk Receptionist

WE ARE HIRING – FRONT DESK EXECUTIVE

Dadu Medical Centre is looking for a smart, confident, and patient-focused Front Desk Executive to manage reception and ensure a smooth and welcoming experience for patients and visitors.

Locations

Vasant Vihar \& Rajouri Garden, New Delhi

Department

Front Desk

Employment Type

Full-Time

Key Responsibilities

Manage the front desk and reception area efficiently.

Welcome and assist patients, visitors, and accompanying family members in a professional and courteous manner.

Handle patient appointments, registrations, check-ins, and follow-ups.

Manage incoming calls, enquiries, WhatsApp messages, and other patient communications.

Coordinate appointment schedules with doctors and medical teams.

Provide patients with accurate information regarding consultations, procedures, and centre services.

Coordinate with doctors, nurses, technicians, billing, and other departments for smooth patient flow.

Handle billing, payments, receipts, and basic cash/transaction related activities as required.

Maintain patient records, forms, registers, and other front desk documentation.

Follow up with patients regarding appointments, reports, procedures, and scheduled visits.

Assist in managing patient queues and ensuring timely coordination throughout the patient journey.

Handle patient concerns professionally and escalate issues to the appropriate team when required.

Maintain confidentiality of patient information and follow centre policies and SOPs.

Ensure the reception area remains professional, organized, and welcoming.

Support the centre team with day-to-day administrative and coordination activities.

Requirements

Mandatory

Prior experience in front desk, reception, or patient coordination.

Experience in a hospital, dermatology clinic, aesthetic clinic, healthcare centre, or similar environment will be preferred.

Excellent communication and interpersonal skills.

Pleasant personality with a professional and patient-friendly approach.

Good knowledge of MS Office / Google Workspace and basic computer operations.

Strong organizational and multitasking abilities.

Good spoken English and Hindi; knowledge of additional languages will be an advantage.

Ability to handle patients and enquiries calmly and professionally.

Strong follow-up and coordination skills.

Well-groomed, punctual, proactive, and responsible.

Willingness to work in a fast-paced healthcare environment.

Knowledge of appointment management and basic billing processes will be an advantage.

Work Locations

Vasant Vihar \& Rajouri Garden, New Delhi

Contact

92059 80073

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

• Provident Fund

Work Location

In person