US Customer Care Executive

We Are Hiring

Dep

Telehealth Operations

Mode

Permanent (Remote)

Shift

7:00 PM to 4:00 AM IST

Key Responsibilities

Track all scheduled telehealth consultations in real-time

Ensure doctors initiate consultations within defined SLA timelines

Reassign cases to available providers if SLA is not met

Proactively inform patients about delays or schedule changes

Ensure patients are prepared and ready before consultations

Provide timely updates to patients in case of any delays

Collaborate closely with Medical, Operations, and Support teams to avoid communication gaps

Key Requirements

0–6 months experience in a US calling environment; freshers are welcome

Willingness to work in US shift timings (night shifts)

Strong communication and phone-handling skills

Interest in working within a healthcare or telemedicine platform

Ability to manage time-sensitive tasks and meet SLAs

Strong problem-solving skills with quick decision-making ability

Basic knowledge of CRM systems, telemedicine platforms, or patient management tools (preferred)

Benefits

Health insurance

Internet reimbursement

Leave encashment

Provident Fund

Work from home

Pay

₹200,000.00 - ₹500,000.00 per year

Benefits

Flexible schedule

Health insurance

Paid sick time

Provident Fund

Application Question(s)

Do you have prior experience in handling US customer?

Work Location

In person