Customer Support - International Voice Process (Account Manager)

Account Manager – UK Voice Process

On-site | Chennai (T. Nagar)

1 PM – 10 PM IST / 2 PM – 11 PM IST

Are you a motivated professional looking to grow your career in a fast-paced, customer-focused environment? Do you enjoy building strong customer relationships and have an interest in the PropTech industry? If yes, we’d love to have you on our team.

As an Account Manager, you’ll be the primary point of contact for our customers, ensuring seamless communication, resolving queries efficiently, and delivering an exceptional customer experience.

International Voice Process

We’re seeking candidates with prior experience in international customer support and voice-based processes.

Your Key Responsibilities

Assist customers over phone calls and resolve their queries professionally.

Raise support tickets and track work orders through to completion.

Coordinate with internal teams to ensure excellent customer service delivery.

Handle customer escalations and retention calls effectively.

Learn and grow within the PropTech domain with strong career progression opportunities.

What We’re Looking For

Minimum 3 years of experience in Customer Support or Account Management.

Experience in International Voice Process and SaaS-based customer support (preferably UK).

Excellent written and verbal communication skills in English.

Strong people-handling skills with the potential to lead a team in the future.

Good understanding of operations.

Ability to manage escalations and retention calls professionally.

Knowledge of the PropTech and SaaS industry.

Experience as a Project Manager is an added advantage.

Familiarity with Scrum and Agile methodologies is an added advantage.

Intelligent, proactive, and tech-savvy with a willingness to learn new tools and processes.

A positive team player who thrives in a customer-centric environment.

Comfortable working in a fast-paced setting and achieving performance goals.

Why Join GNB?

Extensive Training & Growth – We invest in your success.

Stable & Expanding Company – Consistently growing over the past five years.

Exciting Industry – Work with AI-driven PropTech solutions.

Collaborative Team Culture – Join a vibrant and supportive workplace.

Perks – Free lunch and dinner provided at the office.

Pay

₹30,000.00 - ₹50,000.00 per month

Work Location

In person