City Operations Lead – Hyderabad

[12:27 pm, 23/9/2026] Rao Sir Knm Quick Ride: City Operations Lead – Hyderabad

Quick Ride Taxi Business

Location

Hyderabad

Department

City Operations – Taxi

Reporting To

Business Head / COO – Taxi Business

Experience

5–10 years

Employment

Full-time

About the Role

We are looking for a dynamic City Operations Lead – Hyderabad to take end-to-end ownership of Quick Ride’s taxi business in Hyderabad.

The role will be responsible for business growth, operational performance, fleet productivity, hub operations, airport sales and customer experience across the city.

The City Operations Lead will lead the city teams and work closely with central teams such as Finance, Technology, Customer Support, Marketing and Business Development to achieve city-level revenue and profitability targets.

Key Responsibilities

City Business Growth

Own the overall Hyderabad taxi business and city-level revenue targets.

Develop and execute plans to increase rides, revenue, active customers and fleet utilization.

Identify new business opportunities across airport, corporate, retail and other segments.

Monitor market trends, customer demand, competition and pricing.

Develop city-level growth initiatives and execute them with speed.

Drive improvement in ride volume, average revenue per vehicle and overall contribution margin.

Prepare and present regular city performance reports to management.

Fleet Operations

Lead the Hyderabad Fleet Team responsible for driver/vehicle onboarding, deployment and productivity.

Ensure adequate fleet availability based on demand patterns.

Improve vehicle utilization and reduce idle fleet.

Monitor driver productivity, attendance, availability and performance.

Drive fleet expansion in line with business requirements.

Ensure vehicle documentation, compliance and operational readiness.

Develop initiatives to improve driver retention and reduce attrition.

Hub Operations

Lead all Hyderabad taxi hubs and ensure smooth day-to-day operations.

Ensure proper vehicle allocation, dispatch readiness and turnaround time.

Monitor hub productivity, vehicle availability and operational efficiency.

Establish SOPs for hub operations and ensure adherence.

Identify operational bottlenecks and implement corrective actions.

Ensure hubs maintain Quick Ride's standards for cleanliness, discipline, safety and customer service.

Airport Business & Sales

Lead the Airport Sales Team and airport taxi business in Hyderabad.

Drive airport pickup/drop business across relevant customer segments.

Develop relationships with hotels, corporates, travel companies, online travel platforms, residential communities and other B2B partners.

Identify opportunities to increase airport bookings and repeat customers.

Monitor airport sales funnel, conversion, revenue and partner performance.

Develop local airport-specific sales and promotional initiatives.

Work with operations teams to ensure sufficient fleet availability during peak flight hours.

B2B & Institutional Business

Identify and develop local corporate and institutional accounts.

Build partnerships with companies, hotels, travel agencies, communities and other organizations.

Work with the central B2B team to onboard and grow Hyderabad accounts.

Ensure strong service levels for existing corporate customers.

Identify opportunities for employee transportation, airport transfers and rental/outstation business.

Performance & MIS

Own and review key city metrics including

Daily / weekly / monthly rides

Revenue and contribution

Active fleet

Fleet utilization

Rides per vehicle

Driver productivity

Airport rides

Airport sales revenue

B2B revenue

Customer acquisition and repeat rate

Cancellation rate

Vehicle idle time

Driver attrition

Customer complaints and service quality

Prepare daily operational reviews and monthly business plans for Hyderabad.

Team Leadership

Lead and coordinate the Fleet Team, Hub Team and Airport Sales Team.

Set clear targets and KPIs for each team.

Conduct regular performance reviews.

Build accountability and ownership within the city team.

Recruit and develop local talent as the business scales.

Coordinate with central operations, technology, finance, HR and customer support teams.

Customer Experience

Ensure consistent and reliable taxi service across Hyderabad.

Monitor customer complaints and identify recurring operational issues.

Work with Customer Support and Operations teams to improve resolution time.

Drive initiatives to improve customer satisfaction, repeat bookings and service quality.

Key KPIs

The City Operations Lead will be measured primarily on

Business Growth

City rides and revenue growth

Airport business growth

B2B business growth

New customer acquisition

Fleet Productivity

Fleet utilization

Rides per vehicle

Vehicle availability

Driver productivity

Fleet idle time

Operational Excellence

Cancellation rate

On-time performance

Hub efficiency

Customer complaints

Driver retention

Financial Performance

Revenue per vehicle

Contribution margin

Operating cost per ride

City profitability

Candidate Profile

Required Experience

5–10 years of experience in city operations, mobility, transportation, fleet management, logistics, cab/taxi operations, e-commerce or related businesses.

Experience managing a city-level P&L / business target will be an advantage.

Experience managing multiple teams and field operations.

Strong understanding of fleet and driver operations.

Experience in airport operations or airport sales will be an advantage.

Skills

Strong business and commercial orientation

Excellent people-management skills

Data-driven decision making

Strong execution and problem-solving ability

Excellent communication and negotiation skills

Ability to work in a fast-paced, target-driven environment

Strong understanding of Hyderabad's local market

Willingness to spend significant time in field operations

Ideal Candidate

The ideal candidate should be someone who can think like a business owner and execute like an operations leader.

The perso