Retail Store Manager

Position Overview

Role Title

Store Manager – Luxury / Premium Retail

Department

Retail Operations & Sales

Core Objective: Act as the ultimate brand ambassador on the shop floor, driving revenue, optimizing P&L (Profit and Loss), and delivering an elite, consultative customer experience. [1, 2, 3]

Key Responsibilities1. Sales & Revenue Generation (P&L Ownership)

Take complete ownership of the store's P&L, revenue targets, conversion metrics, and key performance indicators (KPIs). [1]

Lead from the front on the retail floor, personally managing high-value VIP clients and executing high-touch, consultative selling. [1]

Drive clienteling initiatives to foster long-term customer loyalty, repeat business, and high-value referrals. [1]

Monitor business trends, analyze sales reports, and execute corrective action plans to surpass monthly and annual targets. [1, 2]

Team Leadership & Development

Build, mentor, and inspire a high-performing retail team rooted in customer obsession and elite service standards. [1]

Conduct continuous on-floor coaching, role-playing for luxury selling techniques, and staff performance evaluations. [1, 2]

Manage team scheduling, resolve internal conflicts, and maintain high morale in a target-driven environment. [1]

Brand Standards & Visual Merchandising

Maintain immaculate, world-class standards across visual merchandising, store layout, and product display. [1]

Ensure strict adherence to personal grooming, professional presence, and brand etiquette protocols for all team members. [1, 2]

Curate an exclusive and welcoming store ambiance that reflects the aspiration of the luxury brand. [1]

Operations & Inventory Control

Oversee daily store operations, opening/closing protocols, billing accuracy, and cash handling.

Manage inventory levels, conduct routine stock audits, and execute loss-prevention measures to minimize shrinkage.

Coordinate seamlessly with supply chain, marketing, and corporate headquarters for stock replenishment and promotional events. [1, 2, 3, 4]

Key Requirements & Competencies

Experience: 5 to 8 years of total retail experience, with at least 3 years in a Store Manager or supervisory leadership role within a premium or luxury retail brand. [1]

Skills

Exceptional interpersonal, communication, and high-end client-handling abilities.

Strong commercial acumen with deep understanding of retail analytics and P&L metrics.

Proficiency in POS (Point of Sale) billing software, CRM tools, and inventory management systems. [1, 2]

Mindset: High-energy, entrepreneurial go-getter with a strong bias for action, natural leadership presence, and absolute attention to detail. [1, 2]

Education

Bachelor’s degree in Business Administration, Retail Management, Fashion, or a related field (MBA preferred). [1, 2]

Pay

₹50,289.58 - ₹80,204.64 per month

Benefits

Provident Fund

Work Location

In person