Sales Operations Specialist (Utility Bill Payments)

Sales Operations Specialist (Utility Bill Payments)

Location

Gurgaon

Experience

1–2 years

Employment Type

Full-Time

About EnKash

EnKash is a pioneer in India’s Spend Management ecosystem, transforming how businesses simplify payments, manage expenses, issue cards, and deliver rewards. We provide a unified, intelligent financial infrastructure that empowers enterprises, financial institutions, and ecosystem partners.

EnKash is more than just a platform - we are the trusted ally of CXOs and their teams, automating finance workflows and delivering real-time insights. Licensed by the Reserve Bank of India as a Prepaid Payment Instrument (PPI) issuer and Payment Aggregator (PA), EnKash ensures secure, compliant, and scalable handling of customer funds.

Role Overview

The role involves processing and managing utility bill payments (electricity, water, gas, DTH, telecom, broadband, insurance premiums, etc.) through the Bharat Bill Payment System (BBPS). The person will handle end-to-end BBPS transactions, ensure timely bill settlements, resolve payment discrepancies, and maintain compliance.

Key Responsibilities

Process customer bill payment requests via BBPS for electricity, water, gas, DTH, mobile/postpaid, broadband, and other utility categories.

Verify biller details, customer IDs, and bill amounts before transaction execution.

Monitor transaction status (initiated, pending, success, failed) on the BBPS platform/agent dashboard.

Reconcile daily transactions.

Handle failed/pending transactions, raise disputes, and coordinate refunds.

Maintain transaction logs, generate MIS reports, and support audits.

Assist customers/agents with BBPS-related queries, receipts, and payment confirmations.

What We’re Looking For

Graduate in any discipline

0–2 years of experience in payments or fintech operation

Basic understanding of digital payment systems (UPI, BBPS, NEFT/IMPS)

Proficiency in MS Excel and transaction reconciliation

Good communication and problem-solving skills

Attention to detail and ability to work under transaction deadlines

Knowledge of BBPS architecture

Familiarity with payment gateway

Basic troubleshooting for failed transactions

Customer handling and dispute resolution skills

Why Join EnKash

Opportunity to work in a high-growth fintech environment

Exposure to diverse industries and enterprise clients

High ownership role with direct revenue impact

Job Type

Full-time

Pay

₹400,000.00 - ₹500,000.00 per year

Application Question(s)

What is your Notice Period?

What is your Current CTC?

What is your Expected CTC?

How many years of experience do you have in Sales Ops?

Work Location

In person