Receptionist cum Junior Sales Executive (Jewellery Showroom)

Job Summary

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The Receptionist cum Junior Sales Executive is responsible for welcoming customers, managing the reception area, handling basic administrative tasks, and supporting the sales team in delivering an excellent shopping experience. The role requires strong communication skills, a pleasant personality, and a customer-focused approach while maintaining the premium image of the jewellery showroom.

Key ResponsibilitiesReception & Customer Service

Welcome and greet customers in a warm and professional manner.

Manage customer appointments and walk-in visitors.

Answer incoming phone calls and respond to customer inquiries.

Maintain the reception area in a clean and organized manner.

Coordinate customer waiting lists and offer refreshments when required.

Sales Support

Assist customers in understanding jewellery collections and product features.

Support senior sales executives during customer interactions.

Generate customer interest and convert walk-in inquiries into sales opportunities.

Cross-sell and up-sell jewellery products, accessories, and services.

Maintain customer records and follow up on inquiries and pending purchases.

Administrative Responsibilities

Maintain daily visitor and customer registers.

Prepare basic sales reports and documentation.

Coordinate with inventory and billing teams when required.

Handle appointment scheduling for jewellery trials, repairs, and deliveries.

Ensure proper filing of customer documents and invoices.

Customer Relationship Management

Build long-term relationships with customers.

Follow up for festive offers, new collections, birthdays, anniversaries, and loyalty programs.

Resolve basic customer concerns and escalate complex issues to the Store Manager.

Required Qualifications

Graduate or Diploma in any discipline (preferred).

0–3 years of experience in retail, jewellery, luxury retail, hospitality, or customer service.

Freshers with excellent communication skills may also apply.

Required Skills

Excellent communication and interpersonal skills.

Pleasant personality with professional grooming.

Customer-centric approach.

Basic sales and negotiation skills.

Knowledge of MS Office and billing software (preferred).

Ability to work in a fast-paced retail environment.

Good organizational and multitasking skills.

Honest, reliable, and detail-oriented.

Preferred Experience

Experience in jewellery, luxury retail, fashion retail, or premium customer service is an advantage.

Others

- Good Communication Skill, Presentable, Immediate Joiner

Location - Hazratganj

Salary - 20k to 25k+ Incentive

Joining - Immediate

Call - Neha (9119950071)

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person