Floor Manager

Position Name

Floor Manager

Department

Retail / Sales

Reports To

Showroom Manager / Asst. Manager

Job Purpose

To manage the assigned showroom floor, lead the sales team, ensure excellent customer service, achieve sales targets, maintain product presentation, and ensure smooth day-to-day floor operations.

Key Responsibilities

Floor Operations

Manage daily operations of the assigned textile showroom floor.

Ensure the floor is clean, organized and ready for customers.

Allocate sections and responsibilities to sales staff.

Monitor staff attendance, punctuality, grooming and discipline.

Ensure smooth opening and closing procedures.

Sales & Target Achievement

Drive daily, weekly and monthly sales targets.

Monitor individual sales staff performance.

Conduct regular floor briefings and target reviews.

Identify gaps in sales performance and take corrective action.

Support the team in converting walk-in customers.

Customer Service

Ensure customers receive professional and personalized service.

Handle customer queries, complaints and escalations.

Support sales staff in handling important/high-value customers.

Ensure proper follow-up with customers where required.

Team Management

Lead, guide and motivate the floor sales team.

Monitor staff productivity and customer handling.

Train employees on product knowledge and customer service.

Resolve day-to-day staff issues.

Coordinate with HR regarding attendance, discipline and manpower requirements.

Billing & Coordination

Coordinate with billing/cash counter teams for smooth customer transactions.

Ensure proper coordination between sales, stock, billing and packing teams.

Follow up on customer orders and special requirements.

Reporting

Prepare daily sales and floor performance reports.

Track target vs. achievement.

Report stock requirements, customer complaints and operational issues to management.

Submit daily/weekly/monthly reports as required.

Required Skills & Experience

3–5 years of experience in textile, saree, apparel or retail showroom operations is suitable for this role; some current postings specify textile/retail experience as preferred or mandatory depending on the floor.

Strong team-handling and leadership skills.

Good communication and customer-handling skills.

Sales and target-oriented approach.

Good knowledge of textile products and showroom operations.

Ability to handle customer complaints and operational issues.

Basic knowledge of stock, billing and sales reports.

Willingness to work weekends and during festival/peak seasons.

Salary

₹25,000 – ₹30,000 per month, depending on experience and skills.

How to Apply

Interview Details

Contact

HR - 98844 64937 (WhatsApp your updated Resume and Call)

Benefits

Health Insurance, Provident Fund, KPI Incentives, Yearly Bonus, Yearly Salary Increment.

Work Location

T Nagar

Job Types

Full-time, Permanent

Work Location

In person

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person