Service Manager - Bajaj

Manage overall service delivery, service operations, and demand generation activities within the assigned city.

Oversee the team operating flagship workshops, ensuring they are passionate and committed to customer experience.

Drive and monitor key service KPIs for the city to ensure operational efficiency.

Ensure all business aspects are in place, including the hiring and training of the service workforce.

Manage day-to-end service operations, providing guidance and mentorship to the execution team.

Responsible for ensuring high customer satisfaction levels during scooter delivery and payment collection.

Achieve projected service volume plans and monitor warehouse operations, including inventory management.

Experience and Qualifications

Graduate in B.E/ ITI

7 to 10+ years of experience in managing service delivery operations.

Skills

Strong customer-first attitude with the ability to exceed customer expectations consistently.

Functional understanding of Electric Vehicle (EV) technology and its application in service.

Competency in inventory management and coordination between local and central warehouses.

Ability to handle administrative premises management and workforce planning effectively.

Job Types

Full-time, Permanent

Pay

₹40,000.00 - ₹55,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Work Location

In person