Customer Care Executive

Customer Care Executive

Job Type

Full-time

Salary

₹10,000 – ₹12,000 per month

Qualification

Any Degree

Working Hours

9:30 AM – 5:30 PM

Experience

Freshers can apply

Location

Anaipudur,Tiruppur

About the Role

We are looking for a dedicated and responsible Customer Care Executive to handle customer communication, order follow-ups, courier coordination, and dispatch-related activities.

The ideal candidate should have excellent communication and convincing skills, be confident while speaking with customers, and be committed to completing follow-ups and assigned tasks properly.

Key Responsibilities

• Handle customer calls, WhatsApp messages, and enquiries.
• Communicate confidently with customers in English, Tamil, and Hindi.
• Explain products/orders clearly and convince customers professionally.
• Follow up with customers regarding orders, payments, confirmations, and delivery.
• Coordinate and assign courier services for order dispatch.
• Track dispatched orders and follow up with courier partners regarding delivery status.
• Follow up on pending, delayed, or undelivered orders.
• Coordinate with the internal team for smooth order processing and dispatch.
• Maintain proper records of customer interactions, orders, and courier details.
• Handle basic customer complaints and resolve them professionally.
• Ensure that customer follow-ups are completed on time.

Requirements

• Any Degree.
• Good spoken communication skills.
• Fluency in English, Tamil, and Hindi is required.
• Strong convincing and interpersonal skills.
• Basic computer and WhatsApp knowledge.
• Should be dedicated, responsible, punctual, and willing to take ownership of work.
• Ability to follow up consistently until the task is completed.
• Freshers with good communication and convincing skills are welcome to apply.

Working Hours

9:30 AM to 5:30 PM

Salary

₹10,000 – ₹12,000 per month, depending on skills and experience.

Candidate Profile

We are looking for a dedicated staff member with excellent communication and convincing abilities who can confidently interact with customers, handle follow-ups, and coordinate courier and dispatch activities efficiently.

Interested candidates can send their resume or contact us for more details.

Pay

₹10,000.00 - ₹12,000.00 per month

Education

• Bachelor's (Required)

Language

• English (Required)

Work Location

In person