Banking Support Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Analyst 1 is an position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)

Provide regular status updates for all project participants and create presentations for steering committee updates

Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements

Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements

Create, manage and maintain project plans and act as the project manager for all follow ups across various departments

Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

Previous relevant experience preferred.

Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.

Proficient in Microsoft Office

General knowledge of client reporting across the industry and our competitors

Proven organization and time management skills

Demonstrated problem-solving and decision-making skills

Consistently demonstrates clear and concise written and verbal communication skills

Comfortable to work in late-night shift schedule, which is expected to start around 11:30 PM or 12:30 AM. (Rotational Shifts)

Education

Bachelor’s degree/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Loan Operations, Mortgage Operations, Mortgage Process, Payment Services, Transaction Services.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.